SELLING DEFECTIVE AND DENTED CARS.

The consumer reported that a defective & dented car was sold which did not run for 5 minutes on road and the company refused to replace it. Danda was used to get the work done. So beware with such companies. Buy from them if you have a danda or God father with you. We banged our heads with the Indian counterparts and then reported to their Chairman in Korea but to no response.

So beware when you go for this company car.

Kind attn: Mr. Sunil Prakash

Dear sir,

You are aware that I have suffered a lot due to the delivery of a defective car by M/s. Hyundai Motor India Ltd(HMIL).  I struggled for three weeks for getting a service from M/s. Hyundai Motor, but they totally ignored my grievance and did not show any interest to sort it out.  At last, with the intervention of the Chief Minister’s office and the Transport Minister of West Bengal, I was able to replace my defective car with a fresh one.   

The above cannot be the correct procedure to extract service from a company.  I think that HMIL has done so, because customer right is not strongly established in India and also legal procedures take longer time.  As a customer, I feel that it is our noble duty to make the customers aware of such incidence and make them conscious about their rights and duties.

Hence, I would request you to take all necessary steps to publish my grievance in your web site and CNBC/other TV channels at an early date.  I am prepared to render you all necessary support and co-operation required for your above action.  I strongly feel that our immediate action will force HMIL and other companies to think twice before doing such ill treatment to customers. On the contrary, if we do not act, HMIL and other companies will continue to harass customers and they will also prove that consumer right does not exist in India.

Kind regards,

Sampa Biswas
Reader - Rammohon College